Platform, applications
ESGreen Alert Center: from alert to documented decision
The management layer on top of ESGreen Monitoring alerts.
Each monitoring alert arrives triaged and goes to the right area, with an owner and a deadline. The supplier replies in the same place, and the case ends with a sign-off.
- Portfolio
- Example monitored portfolio
- Routed to
- Queues by area
-
Restricted lists
For Compliance
AL-2026-09-30-0412 -
Lawsuits
For Legal
AL-2026-09-30-0415 -
Certificates
For Finance
AL-2026-09-30-0419 -
News
For Risk
AL-2026-09-30-0423 -
Ownership structure
For Supplier Qualification
AL-2026-09-30-0428
Problem
An alert without an owner is a risk left untreated
Monitoring finds the fact. The work starts after it.
- Everything in a single inbox. Alerts arrive mixed together and in volume, with nothing separating the urgent from the routine.
- No one knows who handles it. Without an owner and a deadline, the alert waits, and the risk stays open.
- The supplier replies by email. Requests, replies and proof get lost across inboxes and loose attachments.
- The decision is not recorded. When the audit comes, all that is left is the memory of whoever decided.
Scattered evidence: documents, alerts and decisions in different emails, out of the auditor's reach. The Alert Center brings it all together in a single case.
How it works
From alert to decision, in a single workflow
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The alert arrives organized
News, lawsuits, certificates, registration status, restricted lists and changes in ownership structure enter the Center already triaged with AI support.
Who acts Center, with AI support
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It goes to the right area
Each alert goes to the responsible area's queue, with an owner and a follow-up deadline based on criticality. No alert is left without a destination.
Who acts Responsible area
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The area analyzes
The team digs into the case with AI support, from the area's perspective, and records comments that the other areas can also see.
Who acts Area analysts
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The supplier replies in the same place
The notification goes out with your company's branding. Through the individual, secure link, the supplier sees the request and the deadline, replies and attaches proof.
Who acts Supplier
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The sign-off closes the case
Your team records the final decision, with text, author and date. Everything stays in the trail, from alert to sign-off.
Who acts Your team
Each step stays in the trail, with date, time and author.
Audit trail
One alert from start to finish, with the author of each step
Fictitious example. Each step is recorded with date, time and author: someone on your team, the system or the supplier.
- Alert
- Labor certificate not in good standing
- Supplier
- Example supplier (fictitious)
- Criticality
- High
- Area
- Legal
- Follow-up deadline
- On track
- Latest qualification
- Approved on Mar 12, 2026
- Decision
- Keep under monitoring
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Alert received from monitoring: labor certificate not in good standing.
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Triaged with AI support and routed to Legal, with high criticality.
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Owner assigned in Legal.
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Supplier notified with the company's branding, with the request for regularization.
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Reply link opened for the first time.
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Reply received, with the regularized certificate attached.
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Sign-off issued: keep under monitoring.
The full trail exports to a spreadsheet for the auditors.
Deliverables
Each alert with an owner, a deadline and an outcome
- OrganizationNothing goes unowned
- Each alert goes to the responsible area's queue, with an owner and a deadline. If the case calls for another area, your team reroutes it and the change is recorded.
- PrioritizationFollow-up deadline in plain sight
- The deadline follows the alert's criticality and is set by your company. The dashboard highlights what has a deadline at risk.
- CollaborationSupplier in the same case
- Notification with your company's branding, replies through the individual, secure link and proof attached, in as many rounds as needed.
- ScaleAutomated reminders
- Recurring reminders go out on their own, with the wording and conditions your team defines, such as asking for a certificate to be regularized.
- TraceabilityDocumented decision
- Final sign-off with text, decision, author and date. The trail shows who the reminder went to, when the link was opened and what the supplier sent.
- ManagementManagement view
- A dashboard shows what is open, what is critical and where deadlines are at risk, in each area. The numbers export to a spreadsheet.
Governance
AI triages, your team decides
The Center adapts to your structure, without code and without depending on IT.
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Your team's criteria
Your team writes and adjusts, without code, the guidelines that steer each area's triage and analysis.
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Areas and teams your way
Areas such as Compliance, Legal, Risk, Finance and Supplier Qualification, plus the ones you create. Each area lead manages their own team.
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Everyone sees what is theirs
Each person sees only the alerts of their areas. The supplier sees only their own conversation, never internal data.
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Decisions are always human
AI suggests and organizes. The final sign-off always comes from someone on your team, with name and date.
For the teams that handle third-party risk
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Compliance, AML and integrity
Restricted list and sanctions alerts call for a quick response and a record.
Its own queue, a deadline based on criticality and a sign-off with a trail.
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Legal
Lawsuits and certificates arrive without context and without history.
Initial AI-supported reading of the case and conversation with the supplier in the same place.
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Risk
It is hard to know what is open and where deadlines are tight.
A view of what is open, critical or with a deadline at risk, by area.
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Finance
The supplier's tax issues call for a reminder and proof.
Automated reminders and proof attached to the case.
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Procurement and supplier qualification
A supplier approved today may have a problem tomorrow.
Result of the latest qualification next to each alert and recorded decision.
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Internal audit
Needs proof of what was done, by whom and when.
History with the author of each step and spreadsheet export.
Integration
Connected to the rest of the platform
- ESGreen Monitoring Alerts from the monitored portfolio flow into the Center automatically.
- Lookup centers Alerts from lookups follow the same follow-up workflow.
- Supplier qualification Result and date of the latest qualification next to each alert.
- Email digest New alerts summarized in the inbox of whoever follows the portfolio.
Regulation
Ongoing due diligence, with proof that you acted
- Decree 11,129/2022, art. 57, XIII Risk-based due diligence to hire and oversee third parties, with the handling recorded.
- CMN 4.945 (PRSAC) The policy applied to customers, suppliers and business partners, with the follow-up on each alert documented.
- BCB Circular 3,978 Know your supplier and business partner, with alerts handled and decisions recorded.
- Law 14,133/2021 Supplier integrity programs in large public procurement contracts, with dated evidence.
The platform supports the institution's compliance with regulations, with data, evidence and an audit trail. Informational content; it does not constitute a legal opinion.
Technology behind real decisions
- companies assessed and monitored
- 100K+
- institutions using ESGreen's infrastructure
- 60+
- public, regulatory and global sources integrated
- 70+
Data as of Sep 2026. Source: ESGreen database.
In the Responsible Solutions chapter of the Sicredi 2025 Sustainability Report, prepared under the GRI standard, ESGreen is cited as the platform used to monitor and assess the ESG performance of Sicredi's suppliers.
“Today we have a customizable, agile platform that centralizes all the analysis of our supply chain, records every interaction with suppliers and generates a comparable ESG Score in minutes.”
Sicredi 2025 Sustainability Report, ch. 6 “Soluções Responsáveis” (Responsible Solutions), p. 127 (GRI 2-6 | 3-3)
Read the Sicredi case studyEach alert with source, date and author
The alerts that reach the Center come from ESGreen Monitoring and the Lookup centers, each with its source and collection date. The data rules, security and handling of personal data are described in the Methodology and on the Trust page.
Frequently asked questions
Short answers to the most common questions.
Still have questions? Talk to an expert
Does AI decide what happens to the alert?
No. AI triages and organizes: it suggests the area and an initial reading of the case. The person who analyzes it, talks to the supplier and issues the final sign-off is always someone on your team, with name and date in the trail.
Does the supplier need a login to reply?
No. They receive an email with your company's branding and an individual, secure, time-limited link. Through it, they see what was requested and the deadline, reply as many times as needed and attach proof.
Does it work with the monitoring I already have?
Yes. The Alert Center is the management layer on top of ESGreen Monitoring alerts: the alerts from your monitored portfolio flow into the Center automatically.
Can I create my own areas, deadlines and rules?
Yes. Your company creates the areas, sets the follow-up deadline for each criticality level, writes the triage and analysis guidelines and configures the automated reminders, all without code.
How do I prove to the auditors what was done?
Each case keeps the full history, with the author of each step: who the reminder went to, when the link was first opened, what the supplier replied and what the sign-off was. A notification only shows as sent once it has actually gone out. The trail can be exported to a spreadsheet.
Who sees what?
Each person sees only the alerts of the areas they belong to, and each area lead manages their own team. The supplier sees only their own conversation: the request, the deadline, the messages and the attachments, never internal data.
What is the difference between the Alert Center and Monitoring?
Monitoring finds the fact: it tracks suppliers, customers and business partners and generates the alerts. The Center organizes what comes next: who handles it, by when, what the supplier replied and what the decision was.
Shall we organize how your alerts are handled?
Book 30 minutes to get to know the ESGreen Alert Center.
- Demo with cases from your segment
- Pre-assessment of CNPJs in your base
- Climate exposure readout for operations and assets
Or write to contato@esgreen.com.br